Nokia Siemens Networks has launched Service Quality Manager (SQM) and Performance Manager (PM), the new tools to help mobile broadband operators assess the network performance.
SQM and PM tools will enable operators to see exactly how well services are performing and prioritise network issues. They also provides a link between network performance and service experience, helping operators understand what their customers are getting.
The new software tools complement Nokia Siemens Networks’ Customer Experience Management (CEM) portfolio and the tools can also handle flood and complexity of data from mobile broadband networks.
Service Quality Manager uses built-in service behavior models based on Nokia Siemens Networks’ understanding of how services are affected by changes in networks and user behavior.
SQM allows operations teams to make real customer-driven prioritisation by showing how any service problem impacts the actual customer experience.
PM incorporates more than 500 ready-made reports that NSN has deemed the most important for helping operators understand network performance end-to-end. It can also support multi-vendor networks of any size.
The scalable tool can process up to 70 billion data counters per day and analyse them to provide an insight into network performance and prioritise problems for immediate attention.
