You need to improve your communications but you’re worried about the cost… begins a missive to small businesses from British Telecom, but as the Guardian diary points out, Telecom itself clearly sees no need for such penny-pinching in its own business – seems the London Strategic Policy Unit received 18 copies, each in its own second-class stamped envelope on Wednesday last week, and another 12, stamped first class on Thursday – which also sounds like par for the course for the Post Office.