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July 8, 2009

NICE unveils new compliance recording offering

To address the needs of small to medium contact centres, trading floors and back offices

By CBR Staff Writer

NICE Systems has introduced its new product, offering call recording for regulatory compliance. The company’s new offering, Perform eXpress, is designed to cater to the branches in larger corporations and small to medium contact centres, trading floors and back offices.

According to the company, the organisations are in need of a regulatory compliance call recording product to help monitor employee compliance and decrease exposure to risk. The company claimed that its new product offers companies its enterprise-grade call recording, playback and archive applications that can be installed and deployed in less than four hours per site.

Udi Ziv, chief product officer at NICE, said: It addresses the growing need for small to medium contact centres to implement affordable regulatory compliance call recording, and for large enterprises seeking to ensure compliance at the branch level.

The company’s Perform Compliance suite reportedly provides transparent archiving and retrieval of audio recordings and offers support for relevant corporate regulatory requirements concerning recording retention, preservation and transaction audit trails, among others.

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