Scotland’s telehealth and telecare services organisation NHS 24 has awarded a ten-year contract to a consortium led by Capgemini UK for the replacement and support of its core frontline IT systems.
Under the contract, Capgemini will work with in collaboration with alliance artners, including SAP, clinical trial software provider InferMed and software company OpenText, to replace NHS 24’s strategic frontline applications with new systems which will improve efficiency as well as expand its platform broaden the range of services it offers.
The contract covers patient contact and patient relationship management, clinical decision support tools to assist with the triage process, and knowledge management.
The new applications will also interface to external systems including the national patient database and local service information.
Capgemini and its partners will develop a new technology that enhances NHS 24’s unscheduled care through an integrated patient management application and its website, as well as making improved decision support tools available to the frontline staff.
The new technology improves access to NHS services by answering and responding appropriately to calls more quickly and it also tackles disease that can be prevented and improving people’s awareness, knowledge and understanding of how their lifestyles can affect their health.
Capgemini will implement and provide support to the new systems at NHS 24 as well as deploy the data warehouse capabilities of its Business Information Management (BIM) global service line at NHS 24.
SAP delivers Customer Relationship Management (CRM) software to be deployed for patient relationship management, Business Communications Management (BCM) and analytics as well as Enterprise Content Management (ECM), which is offered in conjunction with SAP partner OpenText.
SAP Extended ECM by OpenText is a tightly integrated SAP module that will help NHS 24 connect unstructured content to the structured clinical processes managed by SAP CRM.
InferMed will provide its Decision Support Engine, Arezzo, which will streamline the process of triaging incoming calls to the NHS 24 call centres and ensure an optimal service based on clinically proven and up-to-date guidelines personalised at the point of care. It will also provide the links between Arezzo and SAP modules.
