ForeSee Results provides online customer satisfaction measurement and analysis services.
The methodology scientifically produces an analysis of customer satisfaction through a formula that determines the relative impact on overall satisfaction of a variety of site features, functions, and attributes.
The system also produces reliable forecasts of how incremental changes or developments to a site will impact customer attitudes and behaviors.
ForeSee Results is the market leader in online customer satisfaction management and specializes in converting satisfaction data into user-driven web development strategies.
Using the methodology of the American Customer Satisfaction Index (ACSI) developed at the University of Michigan, ForeSee Results has developed a model that scientifically quantifies the elements that drive online customer satisfaction and predicts customer future behaviors.
Clients include Bluefly, Danskin, Tower Records, and Match.com among others.
The NHL, with 30 teams in the United States and Canada, is one of the leading sports and entertainment brands in the world.
More than 30% of the League’s players hail from outside North America from more than 20 countries, making the NHL a truly global game.
Last year, more than 20 million fans attended NHL games and NHL games were broadcast to 217 countries and territories worldwide.
Millions of fans also follow the NHL on the Internet, making NHL.com the No. 8 ranked sports sites in the world.
The players annually compete for the right to be named Stanley Cup champion and the opportunity to have their names engraved on hockey’s holy grail — The Stanley Cup.
