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April 21, 2009

Next IT signs agreement with Continental Airlines

Continental Virtual Expert, available 24x7x365 to interpret customer requests and provide answers to all travel needs

By CBR Staff Writer

Next IT, a provider of Human Emulation Software, has signed an agreement with Continental Airlines to implement its ActiveAgent software on its website.

By implementing Next IT’s human emulation software, ActiveAgent, Continental plans to provide services to its customers on the web through the use of a virtual expert. The Continental Virtual Expert will be available 24x7x365 and will interact with customers to interpret their requests and provide answers to all travel needs, said Next IT.

From booking a flight to understanding what visa requirements exist when traveling overseas, ActiveAgent is claimed to help Continental provide the same high-touch service available within the call center environment, on the web.

Mark Bergsrud, senior vice president of marketing programs and distribution at Continental Airlines, said: Continental.com is our one-stop shop for travel planning and information, and the Human Emulation Technology from Next IT will undoubtedly introduce a whole new level of ease to our site. Our Virtual Expert powered by Next IT will quickly and accurately guide our customers to the answers they are looking for, without the hassle of navigating through menus or search results.

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