NewVoiceMedia (NVM), a provider of cloud contact centre and voice solutions, has secured $35m (£21m) in funding to increase its business abroad.
The investment, led by Bessemer Venture Partners (BVP), Highland Capital Partners, Eden Ventures and Notion Capital, is the second round of funding announced by NVM after a $20m Series B round in January.
The funding follows research conducted by DMC Consulting, an industry analyst, which found that NewVoiceMedia has doubled its staff number over the last year after growing more than twice the rate of the cloud contact centre market.
The company, which looks after the likes of Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems, said it hopes use it for further research, development and expansion.
Alex Ferrara, a partner at BVP, said: "NewVoiceMedia really stood out to us with its full suite of true cloud, multi-tenant, contact centre capabilities, built entirely in-house..
"Bessemer Venture Partners believes cloud computing is the most significant trend in the software industry of the decade. We are actively seeking to expand our portfolio of European cloud vendors and consider businesses with a compelling proposition, at all stages – from seed to growth".
Jonathan Gale, CEO of NewVoiceMedia, added: "It’s an exciting time to be involved in the contact centre industry as it transitions rapidly to the cloud, as the CRM software market did led by Salesforce.
"Traditional on-premise contact centre technologies, with their closed and expensive solutions, are in decline – replaced by more flexible, available and integrated cloud solutions that are driving an evolution in customer services."
NVM, which offers real-time data on how its services are performing, opened a new central London office in August 2013.
