Andy Griggs, IT operations manager at Walsall Informatics IT Services, said: With pressure on resources and a drive to provide more remote support, RealVNC saves us time and money and means that we can keep critical IT systems up and running with minimum delays. VNC also provides reporting functions.
Walsall NHS provides services from the Manor Hospital site and has 3,100 employees. The 620-bed hospital delivers acute and rehabilitation services.
Walsall NHS Informatics IT Services has deployed Real’s VNC to 5000 machines. The VNC supports operating systems including Windows 98, 2K, ME, NT4, XP, Vista, Mac OSX, Linux, Solaris, HPUX, AIX, Java and WinCE. A built-in Java viewer enables the IT staff to access PCs through a browser.
VNC is a remote control software which enables the IT administrators to view and interact with one computer desktop using a programme on another computer desktop anywhere on the internet. Computers running on different operating systems can also be accessed using the software.
Andy Harter, CEO of RealVNC, said: VNC is used by millions of users worldwide and is already a highly popular tool for desktop support and helpdesks. For the health service, VNC provides a robust, secure, scalable and cost-effective solution for very distributed IT environments and supports a wide range of different users, many with limited IT skills.
In addition to Walsall, VNC is also used by primary care trusts including Blackpool Fylde and Wyre NHS Foundation Trust.
