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July 31, 2008

Carson McDowell deploys BigHand digital dictation system

Northern Ireland-based law firm Carson McDowell has implemented BigHand's digital dictation workflow system throughout the firm to upgrade from its tape dictation equipment.

By CBR Staff Writer

Roisin Mullan, IT manager at Carson McDowell, said: We have moved from having lengthy tapes to being able to see what is urgent, which dictations can be picked up in five minutes and which need to be planned for. Both fee earners and secretaries at Carson McDowell have benefited from the workflow element of BigHand; work is being turned around much faster than we could achieve with tapes.

BigHand’s digital dictation software enables users to dictate directly to their network using a handheld recorder, headset, remote device, PDA, mobile phone or via the web. An encrypted sound file is then transferred instantly to available secretarial support.

The software’s client features include customisable interface, XML client database, telephony/cell phone dictation, email gateway/web uploader and speech recognition compatibility.

According to BigHand, Carson McDowell has selected its dictation system for its technical superiority and the team behind its implementation.

Mullan said: Throughout the project, from sales to rollout, we were confident of being in safe hands. Everything that was promised happened exactly as discussed, and in accordance with our timescales.

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