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September 29, 2008

Alcatel-Lucent signs seven-year agreement with Club Med

Alcatel-Lucent has signed a seven-year agreement with resort company Club Med, according to which Alcatel-Lucent and its global business partners will install and manage the company's telephony solution for hospitality, bringing improved communications that will help meet the expectations of Club Med guests and employees.

By CBR Staff Writer

According to Alcatel-Lucent, in the first phase of the project, 30,000 lines at 87 sites – including sales offices, resort hotels and Club Med corporate headquarters in Paris – will be equipped with Alcatel-Lucent’s OmniPCX Enterprise telephony solution. Highly scalable and flexible, it enables Club Med to add new locations as required, said Alcatel-Lucent.

Alcatel-Lucent and Club Med are also implementing DSL technology throughout Asia to provide value-added guest services such as in-room WiFi. Club Med is also interested in advanced solutions like television-based softphones, using television as a multimedia device, enabled by the DSLAM technology, added Alcatel-Lucent.

With Alcatel-Lucent’s managed services solution, Club Med is expected to have unprecedented control and visibility over its entire telephony solution through centralized management and reporting, letting it streamline processes and lower costs.

Michel Wolfovski, executive vice president and CFO of Club Med, said: We were looking for a long-term partner, not just an immediate equipment provider. We chose Alcatel-Lucent for its broad product line, industry expertise and global presence. We are confident that Alcatel-Lucent understands our objectives and will work with us to achieve our – vision to become the worldwide specialist of all-inclusive, upscale, friendly and multicultural vacations.

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