View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Networks
September 1, 2017

After 10 years of contactless payments, UK leads ‘tap and go’ in Europe

The UK still takes the top spot for contactless payments, 10 years after the introduction.

By April Slattery

Contactless payments were introduced to the UK 10 years ago today, with a new study revealing that the UK continues to lead Europe in contactless payments.

Since contactless payments were introduced in 2007, Visa’s annual Digital Payments study revealed a total of 66% of Brits have used contactless cards to make a payment.

In comparison to the market across Europe, the UK tops the leader board ahead of Poland, France, Spain and Finland with a record of 34% of users paying via contactless in June 2017 alone.

Beginning with card payments only, contactless has expanded to smartphones using Apple and Android Pay and even smart watches such as the FitBit Ionic, so it’s no wonder 66% of Brits choose contactless as the choice of payment.

After 10 years of contactless, UK still leads payments in Europe

Contactless is now available on Smartphones & Smartwatches

Following the introduction of mobile devices making contactless payments, 26% of the UK has chosen this method to make payments in shops.

Age has played a large role in who uses the contactless payment method as Visa’s study found 76% of 18-36 year-olds used contactless to pay for goods and services in 2017, up 11% from last year. However, the over 65s have been more reluctant to embrace the developing payment technology with just over half using contactless.

Predominantly, supermarkets and grocery stores take the most contactless payments followed in turn by fast food chain restaurants and transport.

Content from our partners
Green for go: Transforming trade in the UK
Manufacturers are switching to personalised customer experience amid fierce competition
How many ends in end-to-end service orchestration?

London dominates the contactless payment consumer market with four in five Londoners making payments via contactless – 12% more than the national average. In comparison, almost half of consumers in the North West and South West regions still have not used contactless for payments at all.

Kevin Jenkins, Managing Director for Visa UK & Ireland, says: “The introduction of contactless cards in the UK ten years ago was a watershed moment for consumers. Whether buying lunch, commuting without having to top-up, queuing at bars and festivals, or donating to charity, Brits have come to expect a painless payment experience.

“Yet there’s still room for the uptake of contactless to grow, particularly outside London and the South East. Our study shows the appetite for adopting new payment methods is greater than ever and with mobile devices opening up myriad new ways to pay, the next ten years looks set to see contactless payments become an ever greater part of our day to day lives.”

Read More: Fitbit steps into the future with contactless visa payments

Encouraging payments via mobile phones has also increased the amount of consumers using their smartphones for online banking to 57%. In comparison, only 35% of those who don’t use mobile phones for payments make online banking statements via their phones.

Topics in this article : , , , , , ,
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.