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Technology / AI and automation

Network London enhances customer service experience with enterprise helpdesk

UK IT support company and cloud services provider Network London has acquired helpdesk satisfaction, a new helpdesk system to improve customer service and improve to assist in the tracking and supporting of customer helpdesk requests.

The new customer helpdesk website uses the same software as NASA’s helpdesk system and it improves service levels for customer performance monitoring and to ensure customers are satisfied with the rapid response and the highly-personal service level offered.

With the new helpdesk, companies can streamline their support process and it provide an overview of an organisations’ support requirements by providing customers with an enterprise-level ticket support system, which can then be used by managers to increase efficiency in the organisation and see problem areas within offices and departments, which in turn can lead to improved workflow and happier staff.

To create a better work environment for all, the new helpdesk provides trouble-free machines and IT systems, staff are less stressed.

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Network London’s IT support and cloud hosting services customers receive a service delivery that ensures all helpdesk requirements are tracked and logged for compliance purposes and conform to ITIL and PRINCE2 methodologies. This gives the customers peace of mind that processes are being followed to rectify support issues within the organisation and all details are logged for later reference and internal reporting.


This article is from the CBROnline archive: some formatting and images may not be present.

CBR Staff Writer

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