As a result, Medical Reimbursements of America (MRA), a healthcare receivables company, has reduced the amount of time required to gather mission-critical accounts receivable information from days to hours and realized increased agent productivity, allowing the company to grow its business without additional employee costs.
MRA relies on patient account, insurance and payment information to help more than 220 client hospitals locate and recover maximum insurance reimbursements on patient accounts arising from various accident injuries. Because MRA handles only a specialized portion of patient accounts for any given hospital, after an account’s initial placement, the company typically only has access to hospitals’ patient account databases via a time-consuming manual process.
