View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Networks
March 23, 2015

Mobile operators to help customers limit data usage

EE, O2, Vodafone, Three and Virgin Media have signed up to a new voluntary code of practice.

By Alexander Sword

The five major UK mobile operators have signed up to a new Code of Practice to limit unexpected charges.

EE, O2, Vodafone, Three and Virgin Media will all offer customers a liability cap set at £100 when a phone is reported lost or stolen within 24 hours.

Three was the first to introduce the liability cap in January 2015, while EE claims it will be in place in the coming weeks. The cap will be introduced in September by O2 and during the summer by Virgin and Vodafone.

The operators will also help customers to limit out of bundles data charges by providing alerts and the ability to monitor usage.

The voluntary code will also require them to provide protections against in-app purchases and barring functions to protect against inadvertent calls to premium rate voice services.

Hamish MacLeod, chair of the Mobile Broadband Group, said: "This announcement is a major new protection for customers and is in line with the industry’s longstanding commitment to help our customers protect their mobile and its contents."

Ed Vaizey, Minister for the Digital Economy, added: "Protecting hardworking families from shock bills through no fault of their own has been a priority for this government. By working with the mobile operators, we have secured an agreement that will provide consumers with real benefits as well as offer peace of mind."

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.