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May 25, 1994

MITEL FORMS NEW COMPUTER TELEPHONY INTEGRATION SOLUTIONS GROUP

By CBR Staff Writer

Mitel Corp, based in Kanata, Ontario has formed a Computer Telephony Integration Solutions Group to expand its activities in the field. The new unit will focus on providing computer-integrated telephony-enabling components (including toolkits and applications) for use with its PABXs, in the hope that third-party developers will create products based on these. Mitel will use its value added developer and reseller strategic marketing programmes to encourage this. The unit will, however, market some products itself, including an organiser and scheduler, a secretarial workstation, and a personal computer attendant console. Among other things, the company is consolidating development of its own MITAI toolkit and products supporting the Novell Inc-AT&T Corp Telephony Services Applications Programming Interface or TSAPI if you can say it, or indeed want to, and the Microsoft Corp Telephony Applications Programming Interface or TAPI within the group. Mitel has also announced a licensing agreement under which it will market the CallProducer and PhoneWare computer-integrated telephony client applications from Cincinnati, Ohio-based Q.Sys International Inc. CallProducer converts the MITAI signal from the Mitel telephony server into TCP/IP for use over Ethernet or Token Ring local area networks, while Call Manager is a set of client desktop applications (including Call Manager, Call Mapper, Contact Manager and Personal PhoneWare) for Windows, and Macintosh System 7. In addition, a version for the Unix Motif graphical environment is under development. The line will be re-marketed by Mitel in North America and Europe.

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