Although the deal was signed in October 2002 and had a good start, delays crept in and contract disputes have added to the problem.

According to an iSoft spokesperson: The contract for an electronic patient record (EPR) was agreed five years ago ahead of the National Programme for IT and initiatives such as Choose and Book. Mid-Staffordshire’s priorities have changed to accommodate these new demands and iSoft has worked closely with the trust to fully meet its changing business needs. The project to install iCM has been delivered to a revised contract schedule agreed with the trust.

Eventually, the hospital intends to include e-prescribing, also as part of its iSoft Clinical Manager deployment.