Microsoft has signed a five-year global business process outsourcing partnership with media and communication services provider arvato.
As per the agreement, Microsoft will consolidate operational activities for several key business lines previously handled by multiple suppliers with one vendor which commences in January 2010. Avarto will support the business globally from their operations based in Dublin, Singapore, Reno (Nevada) Fargo (North Dakota), Manila and Buenos Aires.
arvato will manage services for Microsoft Dynamics (formerly known as Microsoft Business Solutions), commercial operations, services and OEM (original equipment manufacturer) divisions.
According to avarto, both the teams will be using the BPM (business process mapping), CRM and data management technology to handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services.
In addition, arvato will also be developing an enhanced managed services model to simplify, globalise and standardise processes across the four business lines.
Matthias Mierisch, head of arvato’s Global BPO Unit for Microsoft and CEO of arvato UK & Ireland, said: “Over the last fifteen years, arvato has been successfully delivering against Microsoft’s growth objectives.
“This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world’s most trusted brands. We will now be focusing on ensuring Microsoft realises the true benefits from this latest substantial investment in arvato.”
