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January 20, 2016updated 31 Aug 2016 9:53am

Microsoft to recall Surface Pro power cables due to fire risks

News: Customers will be offered with a replacement cord.

By CBR Staff Writer

Microsoft is planning to recall Surface Pro AC power cords due to possible overheating issues.

The recall will be effective for users who bought Surface Pro, Surface Pro 2, and Surface Pro 3 tablets before March 2015 in the US and before July 2015 in Europe.

A trade-in scheme will be offered to the users for replacing the chargers and charging cables which were provided along with the tablet.

Microsoft intends to replace the power cords if they are sharply or repeatedly bent or tightly wrapped. This could lead to overheating with potential fire hazard.

The affected customers will be offered with a replacement cord starting from 22 January 2016.

European publication Channelnomics cited a Microsoft spokesperson as saying in a statement: "As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord.

"We will be releasing details of how customers can obtain a free replacement cable shortly."

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The voluntary recall, however, is not effective for the company’s recently launched Surface Pro 4 or its non-Pro Surface models.

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