A partnership with a company that specializes in voice and video quality assessment software will allow enterprise adopters of VoIP to specify voice quality as part of a VoIP service level agreement. This is also seen as a critical step for service providers to improve customer satisfaction with VoIP.
Psytechnics Ltd, which is headquartered in Ipswich, UK, was founded in 2000 as a spin-off company of BT Exact. Its technology assesses each call and derives a quality value according to a patented measurement method that can measure the voice quality of live traffic in fixed-line, IP, and wireless networks.
