Suggesting that competition from Mercury Communications really is beginning to shake up attitudes at British Telecommunications Plc, only days after Mercury announced plans to compensate ill used customers, Telecom has responded to pressure from the Office of Telecommunications to announce that it will pay UKP5 a day for each day’s delay beyond 48 hours in repairing faulty lines or equipment or failing to put in new equipment by the date previously promised – but not until All Fools’ Day 1989; damages will be limited to UKP5,000 maximum for business customers and UKP1,000 for residential telephone users.
MERCURY BEGINS TO SHAKE UP ATTITUDES AT BT
