Paris-based Memsoft SA has developed a software telesurveillance package that remotely monitors workstations running under OS/2. Memsoft says the package is aimed at organisations that want to avoid having technical support at remote sites and claims that it enables data processing departments to centralise resources and expertise. The package enables staff to link up to a remote workstation and intervene directly if necessary. The remote manager can deal with blockages and examine problems in real-time. Although, of course, a person still has to be physcially present to fix many problems Memsoft says that diagnosis is quicker. The package can also be used to monitor the work that is being done on the workstation and can therefore be used for training purposes. In the UK Memsoft has appointed London W-based Bonsai Ltd as its distributor for the new package.
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