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November 10, 2009

Memorial Hermann Deploys Liability Suite For Claims Administration From Delphi Technology

Suite include solutions for claims, workflow and advanced reporting

By CBR Staff Writer

Delphi Technology, a provider of technology solutions for professional liability insurers, has announced that Memorial Hermann, a Texas-based healthcare system, has selected its’s OASIS Professional Liability Suite for its new claims administration solution. The Delphi OASIS Suite includes solutions for claims, workflow and advanced reporting.

Delphi said that the implementation, including conversion, is already underway and on track for production use in March 2010. In addition to improved patient safety and claim processing efficiencies, the web-based OASIS solution will provide Memorial Hermann with an enterprise architecture to leverage the solution beyond claims; into underwriting, financial management, advanced analytics, policyholder services, and risk management.

Through the use of OASIS for standardized forms and the streamlined and high-quality procedures, Memorial Hermann anticipates significant improvement in process quality and reduction in overhead with the savings passed on to the consumer.

Renee Reimer, chief risk officer at Memorial Hermann, said: “Bringing our claims operation in house with Delphi’s OASIS will give us better control over the process and enable us to deliver the highest quality service to our insureds. We look forward to enjoying a significant cost savings which we will be able to pass on to the consumer, making this a winning situation for everyone involved. Additionally, we will have the data at our fingertips for advanced reporting and analytics to helps us implement an environment of continuous improvement in risk assessment, claims management, and patient safety.”

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Phil Abrams, director of sales at Delphi Technology, said: “More and more in the industry are looking for ways to improve efficiencies while reducing the overall administrative costs so prevalent in dealing with billing and claims processing. We appreciate Memorial Hermann’s selection of our OASIS solution and their recognition of the value of our expertise in providing solutions to meet their efficiency and cost goals, while also ensuring they will have the solutions in place to continue to enhance their operation as the industry continues to evolve. Our teams are already working side-by-side on the conversion and implementation, and we look forward to meeting Memorial Hermann’s March 1 target for production use.”

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