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October 12, 2009

Main Street America Deploys Innovation’s Auto Offering

The implementation effort included systems integration between both the firm's claim system, eliminating manual data entry and providing seamless workflow

By CBR Staff Writer

Innovation Group, a provider of enterprise software and BPO solutions to the property and casualty insurance industry, has announced that The Main Street America Group has completed the roll-out of it’s ‘Innovation Auto’ offering.

Already in production with Innovation Group’s FNOL solution, Main Street America has deployed Innovation Auto throughout all of its regions.

The implementation and deployment effort included systems integration between Innovation Group and Main Street America’s claim system, eliminating manual data entry and providing for seamless workflow between all parties, including iMRN shops, Non-Network shops and Independent Appraisers.

Rolled out under Main Street America’s Priority Choice Repair Program brand, the Innovation Auto program provides policyholders and agents with a streamlined option for auto repair management. The offering utilises a choice model for shop selection with credentialed repair facilities providing improved turnaround times and lifetime warranty on repairs.

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Supporting MSA’s current auto claim volume across its corporate footprint, Innovation Auto’s INSURER platform is also able to easily support Main Street America’s anticipated growth, including the added volume from the recent acquisition of Great Lakes Casualty Insurance and its pending affiliation with Grain Dealers Mutual Insurance.

Mike Lancashire, vice president of claims and integrated customer solutions of Main Street America, said: We are always seeking ways to enhance our policyholder customer experience, while driving key performance indicators to more favorable levels. Innovation Auto helps us to achieve these goals by providing a high level of scale and claims expertise, along with the ability to customize its processes and software platform to support our unique requirements. The ability to involve our independent agent-customers in the iMRN network process was a major differentiator in our decision to partner with Innovation Auto.”

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