Mahindra Satyam, the new brand identity of Satyam Computer Services, said that its business process outsourcing (BPO) arm Mahindra Satyam BPO has entered into a partnership with Direct Channel Holding, an African based contact centre and BPO company.
The company said the newly-formed alliance allows Direct Channel to extend its service offerings to its domestic customer base, to meet business challenges -professional services including business process consulting, knowledge process outsourcing (KPO), finance and accounting outsourcing, human resource outsourcing, legal process outsourcing, business intelligence (BI), data analytics and other consulting expertise, now forms part of the Direct Channel service offering.
In turn, Mahindra Satyam BPO will extend its service offering to its global client base, who already have operations in Africa, or are considering South Africa as an alternative delivery centre for services such as inbound and outbound call centre services and a range of other transaction based back-office services.
