Followig Magic’s customizable, 100% browser-based service desk solution, Magic’s wireless middleware technology allows customers on the road to submit, retrieve and track time-sensitive information via WAP-enabled devices, such as cell phones, personal digital assistants and/or pagers.
Customers, including service desk analysts and end-users, can use Magic’s new wireless platform to report new incidents or issues, and review status of these in real time. In addition, analysts can also assign incidents to other analysts from their WAP device as well as add notes, change incident status and conduct a series of other functions.
Magic’s wireless middleware platform leverages Magic’s 100% browser-based technology and can be easily customized to provide customers with immediate accessibility to internal and external information on the fly. By connecting mobile customers to the Magic database via WAP-enabled devices, Magic’s wireless platform is empowering customers with the capability to efficiently manage business-critical information virtually anywhere and anytime.
