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April 15, 2009

M Resort Spa Casino selects UC from Nortel, Microsoft

The casino is equipped with color touch-screen VoIP phones to enhance guest experience

By CBR Staff Writer

M Resort Spa Casino has selected a hospitality solution based on unified communications from Nortel and Microsoft, to enhance guest experience.

M Resort Spa Casino is built from the ground up with products from the Nortel and Microsoft Innovative Communications Alliance provided through Nortel channel partner Embarq. Nortel provided on-site unified communications consulting services to help smooth network integration.

The casino is equipped with color touch-screen VoIP phones to provide guests with access to spa appointments, dinner reservations, show times and tickets and the latest weather reports. Guest rooms are also equipped with the latest voice over wireless LAN handsets for additional convenience, according to M Resort Spa Casino.

Unified communications is expected to help M Resort enhance and streamline business and casino operations. Click-to-call, voice mail, instant messaging, e-mail, presence and video conferencing have been integrated into the Microsoft desktop environment, promoting responsiveness and productivity by allowing virtually instant staff collaboration. This integration is also claimed to simplify staff training by reducing the number of devices they must learn to use.

The all-IP unified communications solution for M Resort includes converged office capabilities using Nortel Communication Server 1000 and Microsoft Office Communications Server 2007. It also includes Nortel’s Contact Center, Hospitality Messaging Server 400, Application Gateway 2000, Voice over Wireless LAN solution and IP phones.

Susan Sarna, vice president of marketing and product management at Embarq Business, said: The innovative unified communications solution that Embarq, Nortel and Microsoft have developed for M Resort will help increase the efficiency of hotel staff and help guests have a more relaxing and enjoyable experience.

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