Technology and consulting firm Lumen21has selected BMC Remedyforce Service Desk application to upgrade its help desk system.
The deployment of Remedyforce Service Desk application has enabled Lumen21 achieve 7,148% return on investment (ROI).
BMC’s service desk application has helped Lumen21 automate time consuming tasks such as IT service ticket generation, email responses, ticket updates and customer satisfaction surveys.
This has increased Lumen21’s IT support productivity by 30% and customer satisfaction by over 20%.
Lumen21 president Ed Don said BMC Software has helped it to realise real business benefits, including cost savings and a high return on our Remedyforce Service Desk investment.
"Lumen21 realized full project payback within one week of implementation, and was better able to support its remote locations and minimize the manual work associated with help desk tasks," Don said.
