Based around a service-orientated unified communications architecture, NEC Sphericall, the system is claimed to integrate the communications technologies with business applications providing an open infrastructure to support its current and future development plans.
According to NEC Corporation, the system utilizes the NEC Spherical software-based IP communications platform to underpin the mix of SIP wireless, fixed and pc-based communication devices. It also includes a unified contact center service for the ticket office, with integration to the theatre’s CRM and point of sale applications.
The system has built-in redundancy to ensure the constant availability of the communications technologies, and hospitality features to enable the theatre to offer communications services to corporate and other theatre users.
Rob Greig, ICT and operations director at Leicester Theatre Trust (LTT), said: With such a unique space we envisaged several issues in designing a communications solution to match our needs. However, the NEC Sphericall platform delivered against all our expectations and with its open architecture offers us endless opportunities to continue to develop our technology as the theatre evolves ultimately it puts us in control of our own destiny.