View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
January 27, 2014

Lloyds, TSB and Halifax banks hit by server glitch

Two out of seven IT servers affected a quarter of TSB card transactions.

By Claire Vanner

An IT glitch across Lloyds Banking Group left hundreds of thousands of customers unable to use debit cards and cashpoints over the weekend.

The problem has now been fixed, after two out of seven IT servers went down, meaning a quarter of TSB card transactions were affected.

Customers of TSB, Lloyds, Halifax had their cards declined in shops while half of its cash machines declined to dispense money between 3pm and 6pm on Sunday.

On 27th January, Lloyds Banking group released a statement, stating "Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

"At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working."

Online and telephone banking were unaffected by the problem.

Anthony Duffy, director of retail banking, Fujitsu UK & Ireland commented: "Technology underpins the nation’s payments infrastructure and is crucial to a bank’s ability to run its business. It enables the handling and processing of huge volumes of payments every day. Consequently, it is vital that banks have the systems and processes in place are robust, reliable and enjoy public confidence.

Content from our partners
Scan and deliver
GenAI cybersecurity: "A super-human analyst, with a brain the size of a planet."
Cloud, AI, and cyber security – highlights from DTX Manchester

"Although rare in the UK, issues such as the one which occurred over the weekend – although quickly resolved – can damage both reputation and businesses. Recent research from Fujitsu’s suggested that 26% of consumers would seriously consider changing their bank if an IT failure rendered online banking or ATMs unusable, giving a clear indication of the importance they place on payment system reliability."

Picture courtesy of EPA

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.