For those who have already committed to the online banking concept, it has become a semi-routine activity, as they are almost as likely to check their balances online as use instant-messaging software. Although other activities like online travel reservations and sales remain more popular, they are growing at a slower rate than online banking.
Although a revolution in retail banking has been avidly anticipated for most the last decade, it has failed to materialize and these figures serve to indicate that it will stay that way, and that a gradual movement caused by generational change will drive the market rather than any single catalyst.
Source: Computerwire
