Ness Technologies, a global provider of information technology offerings and services, said it has been awarded a three-year outsourcing contract by Leumi Card, an Israel based company that markets Visa and Master Cards.
Ness will operate Leumi Card help desk centre located at Leumi Card’s headquarters in Bnei Brak, near Tel Aviv, serving approximately 1,800 of Leumi Card’s employees.
In addition, Ness will provide field services to support Leumi Card’s IT systems, and it will operate according to a service level agreement (SLA).
As part of the contract, Ness will implement SysAid Technologies’ SysAid help desk and asset management platform, together with Consist Systems, and will replace the existing system.
Leumi Card Executive VP of IT Asher Reshef said they have selected Ness Technologies because of its track record in providing quality outsourcing services, including outsourced help desk services.
"We believe that Ness, through its best practices outsourcing model, will help us maintain our systems and improve the quality of our internal service level," Reshef said.