View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
November 4, 2009

KnoahSoft launches new version of Harmony

Includes open reporting architecture and enhanced administration functions

By CBR Staff Writer

KnoahSoft has released Harmony 3.0 which offers enterprise enhancements including an open reporting architecture, enhanced administrative functions and security support.

The company said that Harmony 3.0 uses advanced encryption, integration and synchronisation with active directory, and enhanced password policy settings with audit trail tracking and reporting.

In addition, Harmony extends its web based plug and play interface and open architecture for reports. The interface runs against native and external data sources, enabling contact centre managers to define reports and templates.

Some of the other features of Harmony 3.0 include administrative and recording enhancements to support diverse installations. It includes redundancy and multi-tenancy to ensure all communications are recorded and partitioned without interruption for multiple environments and is supported by diverse deployment models including remote agents, central contact centres, and branch locations in any combination, the company said.

Content from our partners
Sherif Tawfik: The Middle East and Africa are ready to lead on the climate
What to look for in a modern ERP system
How tech leaders can keep energy costs down and meet efficiency goals

Harmony also offers deep integrations to Avaya communications manager, Avaya device media, call control (DMCC) for TDM and IP based recording and support for Cisco call manager product deployments.

KnoahSoft has also released online report marketplace through its website that provides users with access to additional report templates to augment the wealth of built-in reports.

Sri myneni, CEO of KnoahSoft, said: “Harmony 3.0 includes the latest technologies and functionality needed to maximise the performance of world-class call centres. Our flexible and open architecture is designed to meet the recording and quality monitoring needs of call centres of any size and configuration at a cost effective price.

Topics in this article :
Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU