According to Nortel, this service, deployed in partnership with its regional channel partner Baud Telecom, integrates IP telephony, enhanced call answering, contact center and interactive voice response capabilities with legacy voice systems to connect patients with the right clinicians for responsive, personalized care.
The Nortel healthcare service for King Fahad Medical City includes Nortel Communication Server 1000, which provides IP and legacy telephony services for more than 5,000 extensions. It also includes Nortel’s Contact Center with skills-based routing and management reporting capabilities and Nortel Media Processing Server 500 with automated routing and multi-language speech capabilities.
Jumah Al Anazi, associate executive director of patient affairs at King Fahad Medical City, said: Nortel has empowered us to provide each patient with even greater attention and care than before – so much so that we are widely sought for telephony consulting by Ministry of Health hospitals, clinics and patients throughout Saudi Arabia.
