The multi-million dollar transaction with the unnamed insurer will combine Kana’s multi-channel customer service solutions with strategic services from its recently acquired systems integration consultancy, eVergance Partners.
Kana was selected by the healthcare insurer to enhance the quality and consistency of customer communications. Kana products will be used to increase satisfaction levels by providing timely and accurate answers to customer questions, while supporting the company’s compliance goals.
This award-winning, Fortune 100 healthcare organization realized early on that it is important to maintain customer relationships by offering technology that can help customers better understand the offerings available to them, said Michael Fields, Kana CEO. We are pleased that after an in-depth evaluation and competitive screening process, Kana, once again, came out on top.
