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October 24, 1988


By CBR Staff Writer

Japanese electronic equipment does tend to be quite reliable, but it needs to be, and the downside of buying from a Japanese company is that if a proprietary part inside your fax machine or copier or whatever fails, you are expected to throw the thing away: we have now been waiting five months for the replacement for a trivial little piece of machined plastic for our Canon Inc copier to arrive – we understand that the part has to come from Japan, and can only assume that not only is it discontinued, but they have thrown the drawing away and are therefore having to get the thing redrawn before the can make it – and experience with repairs on various other pieces of Japanese precision equipment suggests that Canon is not atypical.

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