Jacada, a provider of customer experience and process optimisation offerings, said that it has started a Swedish subsidiary Jacada Nordic and opened operations in Sweden to support its portfolio of customers in the region.
The new office will initially provide business and technical expertise to directly support customers in Sweden, including recently announced new client E.ON .
Guy Tweedale, senior vice president of European operations at Jacada,said:“We have been targeting new customers in the Nordic region for several years and decided it was the right time for us to commit resources to this region. It is a natural step for us to increase our presence there to be closer to our customers and provide the highest level of service, and we are delighted to put the final details in place establishing Jacada Nordic.
“We are highly focused on building our customer base and delivery resources in the region, establishing Jacada as a leading player in the call centre customer service space across all industry sectors and establishing a foothold in the Nordic countries.”
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