This will provide organisations in the public sector with citizen-centric eBusiness solutions that use the Internet and other channels of communication to simplify citizen access to information and significantly improve customer service.
Phil Barnett, general manager of ITNET’s eBusiness division said, ‘Authorities that do not embrace this technology will be left behind in the race to achieve Tony Blair’s vision of citizen-centric government.’
ITNET’s OneGov will use Siebel eBusiness applications to enable public sector institutions to manage a single source of public information. This will make it easy to provide prompt and accurate services across multiple communication channels. Public sector staff will share up-to-date information and citizens will gain web portal access to direct service organisations, councillors and ministers. This will enable them to communicate directly with their elected representatives.
The Siebel eBusiness solutions will enable local authorities to integrate customer communications and service across their entire organisations, while allowing them a choice of services to best meet the needs of their community. ITNET’s expertise in business process and eServices, combined with the best-of-breed Siebel applications, will allow this initial OneGov partnership to realise the citizen-centric vision of the Modernising Government initiative.
OneGov is the umbrella name for ITNET’s set of e-government services that is, according to the company, the most extensive yet from any single supplier. OneGov includes the business and people processes as well as the technology, ranging from extranets and kiosks to call centres, integration to operational systems, contact logs and workflow.
More than a set of technologies, OneGov includes strategies for introducing and managing change. ‘The most important part of the service for local authorities is managing the people and processes,’ says Phil Barnett. ‘And the technology works alongside the people and processes to provide an effective service. All three elements demand equal consideration.’
