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February 10, 2010

itControl integrates RMM tool with ConnectWise

Claims to offer better automation and visibility into remote monitoring and management

By CBR Staff Writer

itControl Solutions said that it will integrate its appliance-based remote monitoring and management (RMM) tool itControl Suite with ConnectWise, an application for professional service automation (PSA).

According to ConnectWise, its platform provides PSA and related business applications such as CRM, financial management, collaboration, sales and service ticketing, inventory, reports and analytics, and enables customers, partners and third-party developers to build and integrate their own hosted applications.

The itControl Suite offers automation and service tools that power managed services providers’ business operations and works with single or multiple locations. The appliance-based technology does not require any software, agents, nodes, probes or servers.

The company claims that the integration enables PSA users to serve their clients through greater automation and visibility into remote monitoring and management. The itControl Suite alerts can be set to generate ConnectWise service tickets and allows administrators to access specific device that created the alert. All diagnosis and repair activities can be centrally managed and tracked for billing purposes.

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Arnie Bellini, CEO of ConnectWise, said: itControl Suite, which provides ‘next generation’ remote monitoring and management is one of the engines behind a growing community of today’s managed services solution. Like ConnectWise it will improve productivity to increase profitability very quickly for IT service companies. ConnectWise is proud to have itControl Suite integrated into the largest network of tools, knowledge, and support for the VAR, systems integrator and solution provider community.

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