Infor affiliate and a business application software provider SoftBrands has said that the luxury hotel estate The Village at Lyons has deployed its Medallion Property Management System (PMS).
The Medallion will help optimise growth by delivering efficiency gains including automated, integrated front office, inventory, housekeeping and billing processes, said the company.
In addition, the new PMS will improve decision-making by delivering a comprehensive, integrated set of guest, food and beverage, and room revenue reports to the finance department.
The company said that the Medallion will help maximise the potential of The Village by realising efficiency gains as the property evolves from a food and beverage basis to include expanded luxury accommodation.
The offering will also provide guest data to increase revenue by improving customer service and the relevance of marketing communication.
The Village at Lyons managing director and partner Michael Martin said that as they are a small, intimate hotel, SoftBrands Medallion is set to cover all of their operational and financial requirements, from booking to billing.
"We could have carried on with paper based processes prior to our recent expansion but having added 14 new suites we realised we needed a comprehensive property management system," Martin said.
"The efficiency gains and improvements to customer service that Medallion will deliver made a compelling business case."
