The new program is a joint initiative of the Commonwealth Government and Telstra Country Wide in response to one of the key findings of the Besley Inquiry into telecommunications services.
The Internet Assistance Program is a very practical way to help people improve their Internet experience. It is primarily aimed at those people who are currently on-line but achieving Internet data speeds of less than 19.2kbps, Mr Honan said.
The program also offers tips and advice to other users who are trying to maximise the speed of their dial-up connection.
Following a successful trial in parts of Central Queensland, the program is now available to rural and regional Internet users throughout Australia.
Internet users are encouraged to first try the Internet Assistance Program website at www.iapselfhelp.com where they will be able to test their current Internet speed. If their speed is less than 19.2kbps they will be given information on ways to improve their modem or computer set up.
If they are still unable to achieve the benchmark speed they will be offered further technical assistance by calling 1800 427 457 between 8.00am to 8.00pm Monday to Friday or weekends between 9.00am to 5.00pm.
The Internet Assistance Program is open to customers of any Internet Service Provider or telephone company that uses Telstra’s fixed network. An independent advisory panel has been appointed by the Government to ensure the program operates in an impartial way that is fair to all carriers and service providers.
The program will cost $50 million over three years, of which $12 million is being funded by the Commonwealth Government and up to $38 million by Telstra.
SOURCE: COMPANY PRESS RELEASE
