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December 7, 2009

Insight Direct releases new version of field service management platform

Adds franchise management, estimating and reporting capabilities

By CBR Staff Writer

Insight Direct has released version 4.0 of field service management software-as-a-service platform VaZing, which introduces new franchise management capabilities and reporting and analysis functionality that will help field service companies analyse their business.

The company claims that the new features, along with an enhanced user interface, reduce administrative time and costs and allow companies to focus more time on customer service and profitable growth.

According to Insight Direct, the new offering has features that owners and office managers need to build a well-managed field service business. It features process and workflow customisation, to job estimating and sales management, job work order scheduling and dispatching, invoicing with quickbooks integration and customisable reporting analysis.

the vazing features include, marketing campaign management; sales and estimate management; customer relationship management; job and scheduling management; service dispatching and google maps; invoice, billing and accounting; quickbooks integration; and franchise and multiple location operations.

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Derek Gilmore, vice president of engineering at Insight Direct, said: “VaZing 4.0 is a major leap forward for our customers and any field service organization that wants to reduce administrative time and focus on higher-value activities.

“The new user interface, more customisable reporting, data organisation, and map-based job scheduling assistant features dramatically streamline running operations, and users will be able gather actionable insights to grow their businesses.”

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