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August 10, 2009

ING Australia Introduces Online Life Insurance Application

The technology upgrade allows advisers to write and manage group life insurance applications for their OneAnswer Personal Super clients

By CBR Staff Writer

ING Australia’s OneAnswer superannuation offering has introduced an online life insurance application and case management capability, which is intended to make life insurance more accessible – reported Financial Standard.

The technology upgrade allows advisers to write and manage group life insurance applications for their OneAnswer Personal Super clients. The new process uses an underwriting rules engine to enable faster processing of applications.

The adviser steps a client through a series of reflexive questions that ensures all the information is captured, minimising the need for additional questionnaires and the processing time. The advisers can also use the online case management system, RiskWorks, to monitor the progress of their client’s insurance application.

Mark Pankhurst, head of retail platforms and employer super, said: “The introduction of this online insurance application through OneAnswer is a great improvement to the insurance offer and is the next instalment of an on-going program of ebusiness enhancements and updates to the platform to make OneAnswer easier to use.”

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