InfoVista SA is extending its SLA service-level agreement software to enable organizations to proactively measure the quality of IT services being provided by internal departments and external providers. Instead of simply reporting service information, InfoVista says service prediction and trend analysis functions it’s building into the software will enable users to better plan future requirements while service correlation will reconcile technical and user views of service quality. InfoVista, which now operates out of Redwood City, California, in addition to its headquarters in Paris, is readying a further $2m tranche of venture funding in addition to the $4m it’s already garnered to extend the product. It expects to record its first profits late next year. Already OEMed by 3Com Corp, InfoVista will announce this week it is to incorporate BMC Software Inc Patrol Agents plus SNMP, RMON, RMON2 ping and proxy-ping protocols into its software to monitor and collect application and database information. With the new software InfoVista’s going to target telco and ISPs. It counts its competition in the $50m-to-$70m SLA market as Marlborough, Massachusetts-based Concord Communications and Desktop Systems. Up on NT and Solaris servers and NT, Windows 95 and Solaris clients; HP-UX and AIX versions are due next. Prices start at $30,000.
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