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July 20, 2009

Infosys opens first Philippines BPO branch

Uses collaboration technologies from Cisco

By CBR Staff Writer

Infosys BPO, the business process outsourcing (BPO) subsidiary of Infosys Technologies, has opened its first branch in the Philippines.

The company said the center features collaboration technologies from Cisco, including its Unified Contact Center, which delivers contact routing, call treatment, network-to-desktop computer telephony integration (CTI) and multichannel contact management over an Internet Protocol (IP) infrastructure.

Madhusudan Menon, center head of Infosys Philippines, said: The entire IT infrastructure is built on a Cisco platform and we will continue to expand the center. Through this project, Infosys BPO Philippines may emerge as one of the largest Cisco Unified Contact Center implementations by the end of the year.

The center also uses specific customer resource management (CRM) applications for customer order management, the Unified Communications suite, the WebEx and various workflow-processing tools.

Infosys’ Philippines branch extends the global relationship between the two companies, which began in India in 2002 and now includes six geographic delivery centers across the globe.

Stephen Misa, country manager of Cisco Philippines, said: The relationship between Infosys BPO and Cisco is good for the Philippines, as it brings world-class end-to-end order management and customer services to the country. It will also give a boost to the BPO industry here and enhance the country’s reputation in this area.”

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