Infosys Technologies has launched Finacle Advizor, an integrated platform that empowers banks to deliver products and services through a fully assisted self-service channel. The platform uses existing internet banking capabilities, such as account inquiries, fund transfers, credit card and mutual fund payments and remittances.
Using IP convergence and web 2.0 principles, Finacle Advizor integrates the self-service channel with the comfort of human intervention through video, audio and data communication and co-browsing, virtually recreating the service experience of a branch and also bringing in triple play and collaboration capabilities of web 2.0 to banking.
Available on the Microsoft platform, the solution leverages the latest developments in unified communications technologies and enables banks to offer human interaction based transactions through otherwise basic self-service channels.
Finacle Advizor enables bank customers using the self-service channel to experience the comfort of interacting with a bank representative who can help with transaction assistance and remote advisory functions. According to Infosys this increases the efficiency of the bank staff and improves the return on investment for the bank from the channel.
Haragopal Mangipudi, global head of Finacle at Infosys Technologies, said: Finacle Advizor provides banks a channel to offer high-touch, personalized and interactive services to customers. It significantly increases operational efficiency at a fraction of the total cost of ownership. The solution can even help banks reach unbanked and remote populations by enabling human interactions through self-service kiosks.
