Infosys began its relationship with Aetna in 1999. Working as a virtual extension of the Aetna IT team, Infosys provides consulting, software services, and support to Aetna. Building on the achievements of this relationship, the initial targets of the Infosys team for Aetna of 250 people have been doubled to 500 people by the end of 2001.
Key to the success of the relationship is the integration of processes across various levels of both organizations from consistent program management and collaborative quality assurance to synchronizing human resource training programs, all aimed at creating this virtual team.
This relationship with Infosys has been positive, stated John J. Brighton, Aetna’s Chief Information Officer. By being a part of our team, Infosys has helped us significantly reduce IT costs while still delivering quality.
It has been very satisfying for Infosys to play a significant role in the fulfillment of Aetna’s corporate goals and objectives, not just their IT ones, commented Shobha Meera, Vice President of Business Development for Infosys.
Aetna’s team has been both highly responsive and very aggressive in their drive toward innovation, making for an ideal partnership for Infosys, commented Mohan Shekar, Infosys Vice President of Delivery Systems. In fact, the Aetna team is the fastest growing dedicated customer team in Infosys.
