Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfillment operations.
The company said that the sales support service will favourably impact the organisation’s revenue by influencing key metrics such as revenue assurance and revenue recognition.
Infosys said that the sales support suite of services will reduce the amount of time spent by sales organisations in non-value adding administrative tasks, freeing up time and enhancing productivity. The suite of services includes lead qualification, customer profiling, quoting, pricing, service revenue assurance and channel partner support.
In addition, the fulfillment operations suite of services includes multi-industry services including order management, demand planning, replenishment planning, inventory management, forward and reverse logistics support, the company said.
According to Infosys BPO, the sales and fulfillment practice currently accounts for close to 20% of its revenues through the services offered to client groups across geographies and industry verticals. The practice seeks to add more clients in the sales and fulfillment services stream in 2010 with this new set of service offerings.
Rajiv Raghunandan, practice head of sales and fulfillment at Infosys BPO, said: “Despite the economic recovery that we are seeing across industries today, the downturn over the past year has forced businesses to evaluate every aspect of their portfolio and the associated operating model.
“This evaluation has not just been about cost reduction, but about innovatively leveraging outsourcing to protect revenue, grow revenue and positively influence the cost of revenue. We believe that this context makes our sales and fulfillment offering relevant and meaningful to a diverse set of stakeholders in a global business across sales, marketing, supply chain, logistics and customer services.”
