Business application software firm Infor has partnered with ClickSoftware, a provider of automated workforce management to integrate its Infor10 EAM application with ClickSoftware to enable field service organisations with complex workforces to improve visibility, reduce costs and enhance service levels.
Under the strategic partnership, Infor will integrate its Infor10 EAM application with ClickSoftware, Infor’s lightweight middleware platform.
The integrated application will allow users to allocate resources that fit specific work order tasks and adjust resource allocation based on live feedback from field service teams, by using mobile appliation.
The partnership was established to meet the increased demand for scheduling capabilities that can handle large number of personnel, optimise complex crew availabilities, minimise schedule windows for specific assets or tools, and continually adjust to the demands of an internal and external workforce.
AWE (the Atomic Weapons Establishment), UK-based defense firm deploys the integrated application, and plans to use the capabilities to reduce its carbon footprint and deliver productivity benefits across the business.
ClickSoftware senior vice president of of business development Nigel Clark said the partnership with Infor provides business solutions that help drive growth and greater success for our customers.
"They enable shorter appointment times for customers, and, once promises are made, on-going updates on the expected arrival time of the service technician. Improved schedule and route optimization also offer significant savings in fuel consumption and a positive environmental impact with the reduction of carbon emissions,"Clark said.
