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June 14, 2012

Imperial College London deploys Quest Software’s Foglight application

By using Foglight, The College has realised 53% ROI and saved more than £371,000 in costs in just over one year, the company said

By CBR Staff Writer

Imperial College London has deployed Quest Software’s Foglight performance monitoring and management application, to manage the performance of its applications, databases and services to reduce system downtime.

By using Foglight, the college has realised 53% return on investment (ROI) and saved more than £371,000 in costs in just over one year, the company said.

Quest’s application performance monitoring and management application has enabled ICT team to use one client interface for end user, infrastructure and application performance monitoring, so it could gauge the interdependencies between all three to target problem resolution quickly.

It also helps ICT team to identify the source of problems and proactively resolve incidents.

Imperial College London uses Foglight to perform system checks and 70,000 simulated end user checks each day and alert the appropriate teams when the need arises to resolve an incident before it impacts end user productivity.

Imperial College London availability analyst Andy Lax said previously the college used to depended on complaints from end-users to alert about performance issues, which meant problems took longer to identify and resolve.

"The College’s ICT team sought an early warning system to ensure we could proactively avoid any surprises, and to allow us to act quickly if any issues did arise,"Lax said.

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As part of the Foglight deployment project, the college authorities have employed a third party to receive and respond to alerts outside of working hours, further reducing disruption to end users and the need to add ICT staff hours or overtime.

Imperial College London has more than 20,000 staff and students, as well as external collaborators, who use more than 300 different applications/services such as Oracle e-Business Service, Oracle Student System, Exchange and the College website.

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