Using the Ultimus business process management (BPM) suite’s programming-free process modeling, development environment, flexible integration, workflow capabilities, powerful management tools and easy-to-use web interfaces for process participants, If Latvia has become the first insurance provider in Latvia to automate its claims handling process, resulting in significantly improved operational efficiency.
Oskars Hartmanis, head of the claims department at If Latvia and Baltic, said: Using Ultimus, the turnaround time for claims handling is as little as three hours, starting from the minute the customer first notifies us about the damage they’ve sustained to the moment their car is completely repaired.
